RETURN/EXCHANGE OF GOODS
To return or exchange an item, please notify us by email before shipping the parcel.
You can send the item via any parcel locker to:
Stylish Paw, Domus Pro Vilnius
Ukmergės St. 308, Vilnius, LT-12130, Lithuania
Contact: +37061622706
Email: info@stylishpaw.com
Parcels sent without prior email notification may not be accepted.
RETURN/EXCHANGE TERMS:
An item may be returned/exchanged if:
- it was purchased through the online www.StylishPaw.com store - within 14 calendar days of dispatch from the warehouse (the customer is notified by email on the same day, and a parcel code is provided for tracking).
- The return fee is €3. This amount will be deducted from the refund.
- Size exchanges are free.
- You must complete the return/exchange form in the online store, providing the order number and other required information.
- If the size or color is unsuitable, or you simply wish to exchange an unused item, it may be exchanged for an item of the same value. If you wish to exchange it for a cheaper item, we will refund the difference. If exchanging it for a more expensive item, the customer must pay the difference. In the case of an exchange, we will ship the replacement free of charge.
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Once we receive the returned item, we inspect and assess it. If the item meets our requirements, the refund will be issued within 5 business days of receiving the item.
For returns, a €3 delivery fee incurred when shipping the order to the customer will be deducted from the refund, including when the order qualified for free delivery.
The buyer is responsible for the return shipping costs.
- International customers must pay the shipping costs again to receive a replacement item. Items are shipped only after the shipping costs have been paid.
- Gift vouchers are NON-REFUNDABLE. Clothing purchased with gift vouchers may only be exchanged.
- Returned/exchanged items must be: UNWORN, UNWASHED, undamaged and in good condition.
If you have any further questions, you can email us at: info@stylishpaw.com.